Returns

You can return products within 14 calendar days of receipt. You can also withdraw from the contract directly on the website.

Withdraw from the contract here Return form

Returns policy: general conditions of application

Right of return: 14 calendar days from receipt (for individuals).
Special condition (energy equipment): solar generators must not show signs of installation, scratches on the terminals or battery charge/discharge cycles that reduce their resale value. Management apps must not be initialised, so that the product can be returned in the condition in which it was delivered.
Products that are incomplete, damaged or worn beyond reasonable limits may be refused or partially refunded (a deduction proportional to the depreciation, under art. 14 para. 3 of Government Emergency Ordinance (OUG) 34/2014).
Repeated returns of damaged or incomplete products may be refused under art. 14 para. 3 of Government Emergency Ordinance (OUG) 34/2014.
Shipping: the cost of return shipping is borne by the customer, and the invoiced value of the returned item must be declared/insured.

1. Returns of products ordered online (individual consumers)

Under Government Emergency Ordinance (OUG) No. 34/2014, individual customers are entitled to a period of 14 calendar days to withdraw from the distance contract, without giving a reason and without any costs other than those provided for by law. The period is calculated from the day after receipt of the product. Please complete the Return form. You can also withdraw from the contract online: withdraw from the contract here.

Exceptions to the right of return (art. 16 of Government Emergency Ordinance (OUG) 34/2014)

Products with signs of use beyond the testing allowed in a physical shop (scratches, hair, stains, dents, persistent dirt).
Products with unauthorised interventions or modifications.
Products without all their original accessories; missing original packaging may lead to a reduction in value due to return in an unsaleable condition, a refund proportional to the depreciation, or refusal of the refund.
Products with damaged or removed labels, films or factory seals, where these are needed for resale or for assessing conformity or proper working order.
Products with active user accounts (Mi, iCloud, Google, other management apps) or passwords that prevent use by another customer.
Products with activated OEM licences.
Specially ordered products, sourced on the basis of a firm order or a fulfilled pre-order (art. 16 letter c).
Unsealed hygiene or personal health products (in-ear headphones, earplugs, sensors, pads, electrodes).
Vacuum cleaners or purifiers, if the filters have been used and show dust/dirt; if the product is new, the cost of a new, original filter will be deducted.

2. Returns of products for companies

Government Emergency Ordinance (OUG) No. 34/2014 does not apply to companies. Returns are possible within 48 hours of receipt, only if the products are complete, undamaged and in their original packaging, meeting the same technical/cosmetic/packaging conditions that also apply to individuals. Please complete the Return form.

Return form - VOLTBOX.RO

To: MARIAD SERV SRL

Address: Blejoi, strada Găgeni nr. 32, Prahova. Email: office@voltbox.ro

I hereby inform you of my intention to return the following products:

Product / products
Invoice date and number
Date the parcel was received

Customer information

Full name
Home address
IBAN (same as the account you paid from)
Account holder
Bank
Reason for return

I attach proof of purchase from the voltbox website and the delivery documents.
I agree to the product being replaced with a similar model (this may involve a supply lead time, which I accept).
I request a refund of the amount paid (the refund for the product is made within a maximum of 14 days of delivery, after the returned product has been assessed).

Declaration

I confirm that I am returning the product in its original packaging, with all the accessories supplied and without signs of improper use. I acknowledge that the return shipping charges are my responsibility. The return shipment of the parcel must have a declared/insured value equal to the invoiced value of the item. I agree that the returned product may be inspected/checked for any signs of wear, improper storage or non-compliant transport. I declare on my own responsibility that the product does not have the management app initialised and/or that I have reset the app login details.

Signature
Date