Privacy policy

Last updated: 29 October 2026

VoltBox operates this shop and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a tailored shopping experience (the “Services”). This Privacy policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. In the event of any conflict between our general terms and conditions and this Privacy policy, this Privacy policy applies with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy policy and understand the collection, use and disclosure of your information as described in this Privacy policy.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or another person, or that can reasonably be associated with them. Personal information does not include information collected anonymously or that has been anonymised so that it cannot identify you or be reasonably associated with you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:

• Contact details including your name, address, billing address, delivery address, phone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist or purchase, return, exchange or cancel, as well as your past transactions.
• Communications with us including the information you include in communications with us, for example when you send a customer support request.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Providing, tailoring and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and the items you are interested in, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange delivery, facilitate any returns and exchanges, enable you to post reviews and create a personalised shopping experience for you, such as product recommendations based on your purchases. This may include using your personal information to improve and better tailor the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and showing you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account details safe. We strongly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with you. We use your personal information to provide you with customer support, respond to you promptly, provide you with effective services and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement or public authorities, to investigate or take part in civil evidence-gathering proceedings, potential or actual litigation or other legal proceedings in court, and to enforce or investigate potential breaches of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy policy. Such circumstances may include:

• With suppliers and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and delivery).
• With business and marketing partners, to provide you with marketing services and send you advertising material online across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you in order to show you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you ask us to, give us your consent or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of use or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links does not, in itself, imply any endorsement of the content on those platforms or of their owners or operators, except as stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the contact details below to request its deletion. As of the effective date of this Privacy policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under the age of 16.

Security and retention of your information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send us may not be secure in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on various factors, such as whether we need the information to manage your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request as permitted by law.

• Right of access/to information. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
• Right to correction. You may have the right to request the deletion of inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain situations and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option shown in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or the orders you have placed.

If you live in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights mentioned above:

• Right to object to and restrict processing: You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.
• Right to withdraw consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorised representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will ask the representative to provide proof that you have authorised them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you have the right to challenge our decision by contacting us using the contact details below or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data is transferred to a country that has been found to provide an adequate level of protection.

Changes to this Privacy policy

We may update this Privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy policy on this site, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy policy, or if you would like to exercise any of the rights available to you, please call us on +40 745 143 621 or email us at: mihai.alexandrescu@mariadserv.ro or contact us at Strada Găgeni 32, Comuna Blejoi, Judetul Prahova., 107070 Blejoi PH, Romania. For the purposes of applicable data protection law, we are the data controller of your personal information.